Refund policy

WHAT ARE THE TERMS OF THE EXCHANGE POLICY?

We offer 7 days hassle-free returns & exchange from the date of delivery and a further 7 days for the returned product(s) to reach us. We also offer reverse pick-up services for which the shipping cost is INR 150 which has to be borne by you i.e. the customer.
Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

Shipping Charges are Non-Refundable

For any concerns, you can contact us through our customer support portal or email us at brigwearfashionindia@gmail.com or WhatsApp We'll be happy to assist you. All queries will be addressed between 10:00 AM and 6:00 PM, Monday through Saturday. Pending queries will be addressed on priority the next day.
Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
Any items purchased during a promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE:

In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address: Building No.343, Hanshram Market Sarhaul Sector-18, Udyog Vihar Gurgaon Haryana 122015.
Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact.

PLEASE NOTE:

We request that you do not use The Professional Couriers for self Return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

TERMS AND CONDITIONS

If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please email or contact us within 24 hours. email: brigwearfashionindia@gmail.com, phone no. +91 7428417140
The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

TERMS OF REFUND PROCESS

If the product arrives safely at my store, a ₹150 shipping fee will be deducted from your deposit and the remaining amount will be credited to your account.